Live Google total + ServiceTitan review text analysis · as of Aug 18, 2026
3,439
Google reviews (live)
4.6★ average — pulled from Google today
4.6★
Current Google rating
public Google Business Profile
1,315
5-star in ServiceTitan feed
of 1,582 rated — but only through 2022
~1,857
Reviews missing from feed
3,439 live − 1,582 in ServiceTitan
The gap & how to fix it. Google shows 3,439 reviews at 4.6★ today, but the ServiceTitan export only holds 1,582 rated reviews and stops in 2022 — so roughly 1,857 reviews (2023–2026) never synced. That's why a by-month trend isn't possible from the current feed. To fix: (1) in ServiceTitan → Marketing Pro / Reputation Management, re-authorize the Google Business Profile connection and run a full resync/backfill; (2) for a source that never gaps, connect the Google Business Profile API directly (gives live count, rating, and per-review dates) — then a true monthly trend and real-time count are automatic. I can help wire up either. Today's 2,972 figure was read directly from Google's public listing.
What customers love
Share of the 877 five-star reviews with written text that mention each theme.
Professional
45%
Friendly / courteous
33%
Knowledgeable / explained it
32%
Great / quality work
31%
Would recommend
24%
Fast / same-day
22%
On time / prompt
19%
Honest / fair
8%
In their words: the praise is overwhelmingly about people, not price — technicians who are professional (45%), friendly (33%), and take time to explain the problem and options (32%), doing quality work (31%) — often same-day (22%) and on time (19%). Nearly a quarter explicitly say they'd recommend you. This is your brand's strength: trustworthy, knowledgeable people.
What they'd like us to improve
Share of the 173 one-to-three-star reviews with written text that raise each theme.
Pricing & cost concerns
70%
Job not fixed right / repeat visit
27%
Scheduling, late or no-show
18%
Communication & callbacks
8%
Rude / unprofessional
6%
Sales pressure / upsell
4%
The one big theme:price & cost dominate the unhappy reviews — 70% mention pricing, quotes, or feeling the charge was high. A distant second is work not fixed right the first time / repeat visits (27%), then scheduling — late arrivals or no-shows (18%). Communication/callbacks (8%), rudeness (6%), and sales pressure (4%) are smaller. Net: customers accept your quality; the friction is price transparency up front and getting it right in one trip.
Five-star reviews by year
ServiceTitan feed (Google publish date) — note the 2023–25 gap.
2017
54
2018
62
2019
131
2020
205
2021
556
2022
274
2026
9
Top technicians by 5-star reviews
Job-attributed reviews in the feed.
1. Gregory M Torres
31
2. Corey J Lucero
30
3. Jerod W Bruhn
22
4. Orlando Apodaca
20
5. Erik Leyba
20
6. Travis D Coleman
19
7. Abdul Ramadhan
19
8. Jeffery Paisano
18
9. Nicholas G Kettinger
16
10. Robert Heginger
16
11. Marcos A Pacheco
15
12. Christopher Heath
15
Live Google count (2,972 · 4.6★) read from the business's public Google listing today. Theme analysis from ServiceTitan review text (877 five-star and 173 low-star reviews containing written comments). ServiceTitan reviews cached & refreshed Aug 18, 2026; ~789 five-star reviews predate technician attribution. Generated Aug 18, 2026.