What customers love
Share of five-star reviews with text that mention each theme, matched on whole words. A review can carry several themes. Click a bar to read the reviews behind it.
What they'd like us to improve
Same treatment over reviews rated 3★ and below. Small base — read these as a punch list, not a trend. Click through to the verbatims.
Five-star reviews by year
Who customers name
Trailing 12 months · click a row for their reviews| Tech | 12mo reviews | Five-star | Below 4★ | Avg |
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This page replaces the August 18 snapshot, which was built while the review feed was missing roughly 1,857 records — a 2023–2026 gap that has since been repaired. Everything here reads the live 4,146-record feed, refreshed every 6 hours.
About 20% of reviews carry a star rating but no text; they count toward volumes and averages but are excluded from the theme percentages above.
Method. Themes are keyword matches on review text using whole-word boundaries — "again" only matches the word again, never the inside of another word — so counts are conservative and a review can land in more than one theme.
Drill down. Every theme bar and every tech row opens the underlying reviews, newest first, with the matched wording underlined; reviews tied to a ServiceTitan job link straight to it.
Source. Public review feed joined to ServiceTitan jobs — 4,146 reviews through the latest sync, refreshed every 6 hours. Tech leaderboard covers the trailing 12 months.