ABQ PHC · Marketing

The Road to 4.9★

A projection tool, not a promise. Set how many rated Google reviews arrive each month and how many old one-stars get removed, and the arithmetic says when the profile shows 4.9. Google rounds to one decimal, so the finish line is a true average of 4.85.

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The levers

recomputes instantly

Incoming reviews are assumed to average 4.9★ — that is today's incoming quality, so the levers are volume and cleanup, not quality.

New rated Google reviews / month

One-star removals / month

Projected rating over time

True average by month under the current settings. The marker is the month the Google-rounded number first ticks over to 4.9.

Estimated date for every score

at current settings

Google rounds to one decimal, so "shows 4.9" happens at a true average of 4.85 or better — not at 4.9 itself.

Google showsTrue average neededEstimated dateMonths out
Assumptions

Incoming reviews average 4.9★. That is the quality of today's mix. If service quality slips, every date on this page moves out.

Removals succeed at the set pace only while the one-star pool lasts. Each successful removal takes one review and one star out of the ledger; once the pool is empty the lever goes dead.

Google's recency weighting is not modeled. This is plain arithmetic on the running total, not Google's algorithm — treat the dates as an honest floor-to-ceiling estimate, not a forecast.

Live inputs. The starting average, review count, and one-star pool are computed from the review feed at page load — Google-platform reviews with a star rating only. The feed refreshes every 6 hours.

Pace presets come from the same feed: rated Google reviews over the last 12 complete months and the last 3 complete months, divided out to a monthly rate.

Source. ServiceTitan review feed via Peaka project fiCE9M5E — per-review platform, rating, and date. This page recomputes everything on load, so the starting point never goes stale.