Every figure below is an actual review record from ServiceTitan. Data as of Aug 22, 2026.
100% ACTUAL DATA · NO ESTIMATES
4,146
Total review records on file (Google + Facebook)
4.6★
Average Google star rating
87%
of rated reviews are 5-star (3,376)
902
reviews in the last 12 months
Total reviews over time (cumulative)
Running total of every review on record, year by year. The line ends at today's actual count of 4,146. 2026 is partial (through Aug 22).
Reviews added each year
5-starall reviews
*2026 is a partial year (Jan–Aug 22) and is already the highest 5-star year on record.
Last 12 months, by month
5-starall reviews · 92% of the last year's reviews were 5-star
By platform
Google
4.61★
3,883 reviews
the primary source — 3,376 are 5-star
Facebook
Recommends
263 recommendations
no star scale on this platform
Angi
4.7★
1,216 reviews
read from public listing
BBB
A+
Accredited
2.78★ on 9 complaint-led reviews
Star rating distribution (Google)
5★
3,376 (86.9%)
4★
111 (2.9%)
3★
52 (1.3%)
2★
61 (1.6%)
1★
283 (7.3%)
What customers love
Professional
41%
Explained it / knowledgeable
34%
Friendly & courteous
30%
Prompt / same-day / fast
29%
Quality work
22%
Would recommend
19%
Share of 5-star reviews with written text (n=2,609) mentioning each theme.
What they'd improve
Pricing & cost
57%
Didn't fix it / repeat visit
35%
Scheduling / wait / late
35%
Communication
12%
Rude / attitude
7%
Share of 1–3 star reviews with text (n=356) mentioning each theme.
Top technicians by 5-star reviews (last 12 months)
1. Brandon Begay
49
2. James McCants
43
3. Miguel Flores Burgos
41
4. Bobby Johnson
38
5. Isaac Coronado
38
6. Eddie Gurule
36
7. Lorenzo Duran
28
8. Marcos E Pacheco
26
Bottom line: 4,146 reviews on record and climbing — 902 in the last 12 months alone, 92% of them 5-star. Google sits at 4.6★ across 3,883 reviews, with 87% rated 5-star. Praise centers on professional, knowledgeable, friendly technicians who show up fast; the main friction in the small share of low reviews is pricing (57%) and the occasional repeat visit (35%). The 2023–2026 stretch that used to look empty is now fully populated — the feed had simply not been synced.
Source: ServiceTitan reputation feed (service_titan_data.marketing_reputation.reviews), full cache refresh completed Aug 22, 2026 — 4,146 review records spanning Jul 2013 to Aug 22, 2026. Google and Facebook counts are direct record counts; Angi (4.7 / 1,216) and BBB (A+ / 2.78 on 9) are read from public listings. Annual and monthly counts are by review publish date; 2026 is partial through Aug 22. Theme percentages come from keyword scans of review text and can overlap. No figure on this page is estimated or interpolated.